100 Minutes after-sales

Fecha: 2015-04-23
Vistos: 121

If the product purchased by customer has problems within 15 days (calculated from the date when the customer received the product), after-sales service department of the company received the defective product and confirmed that it belongs to a quality failure (according to the National Three Guarantees Law, etc.), appropriate after-sales service should be provided within 100 minutes in the form of submitting a new order, a replacement order, compensation application or refund request for the customer (refunds via postal service, etc. is subject to the handling speed of the third-party refund platform service). (working hour is 9:00-12:00&13:00-18:00, Monday to Friday, excluding statutory holidays or abnormal situations such as electricity blackouts, etc. )

Note: If the customer doesn’t agree with the above solutions, negotiation time should not be deems within the 100 Minutes after-sales service.

Las categorías de productos
Centro de ayuda / Centro de ayuda
El teléfono de servicio al cliente: 0755-2348 7006
De lunes a domingo de 9: 00 -22:00 
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Persona de contacto: 4001-666-888
Correo electrónico: kenxinda@kenxinda.com
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